Return Policy

We stand behind the quality of our products! It's part of our worry-free shopping policy.

30-Day Return Policy

We value our relationship with you and offer a return policy for most products that you purchase directly from Collar Candy Pet Supply Boutique.

If for any reason you are dissatisfied with your merchandise, you may return it within 30 days of receipt for a replacement or refund of your full merchandise cost. It's part of our worry-free shopping policy!

Returned products should be in their original condition and packaging and be shipped pre-paid to Collar Candy Pet Supply Boutique. Specific items may have additional warranty limitations.

We can only refund shipping costs if your return is due to any of the following reasons:

• We sent the incorrect item(s)
• Item(s) arrived damaged
• Item(s) did not work because of a manufacturing defect

Return information: 

As your neighborhood pet supplies boutique, we want you and your pet to be happy with your purchase. If you are unsatisfied for any reason, stop in the store within 30 days of purchase for an exchange or return. 

• All returns require a receipt; however, if you are a member of our loyalty program, we have a record of your receipt, and you will not need a physical copy.

  Online orders will need confirmation email.

• All returns will be refunded in the same method of original payment.

• Credit cards will be refunded on the same card as the purchase.

• Cash purchases over $50 will be mailed out in a check. Checks may take up to 14 business days. A valid State ID will be needed for the return address.

• Gift cards may not be duplicated if lost or stolen. Gift cards are not returnable or refundable for cash except in states where required by law.